Archives


Edge-To-Edge Service Management: A Modern Day’s Gordian Knot

Correlation is emerging as a key technology for managing end-to-end delays for the revenue-generating transactions of the enterprise. Once the key issues are identified, the same time-based statistics can then be used to both look for historical patterns as well as trends that indicate future growth in activity.

Making Chicken Nuggets More Efficient: AS/400-Based Data Warehouse Lets Zartic Have Data Its Way

Zartic Inc., a full-service beef, poultry, veal and pork processor, provides chicken nuggets, beef patties and wings to food service operators, restaurants and distributors nationwide. In order to keep operations streamlined and efficient, Zartic implemented an AS/400-based, automated data warehouse that capitalizes on existing knowledge and legacy systems.



Customer-Made Information: Family-Owned Cabinet Manufacturer Builds a Wealth of Knowledge for Its CSRs

Think a cabinet door is just a cabinet door -- some wood, a handle and hinges -- and everything is ready to go? Decore-ative Specialties, a family-owned cabinetry manufacturer, knows the truth -- building custom-made cabinet doors means an almost infinite number of combinations. Decore-ative's new order-taking system needed to integrate years of experience and knowledge, a legacy system and new technology to give each customer an ideal door.

And Another Thing: The Moral of the Story

Mike Cohn explores "The Moral of the Story."

Systems Reveille: Model Systems Standardization Project Keeps the DoD on Time and on Budget

The Department of Defense (DoD) distribution depots are responsible for supplying all branches of the Armed Services. Before 1992, each depot was isolated with its own inventory, accounting and shipping and receiving systems -- making it difficult to locate hard-to-find items without numerous phone calls. The DoD recognized the need to consolidate all the depots for an efficient and ultimately cost-saving system.

Up Front With: A Well-Kept Secret?

IBM's NetGen business strategy is no longer "A Well-Kept Secret" with Sam Albert on the case.

Popcorn and E-Commerce: Navarre Entertains Vendors with Web to Host

Are you eagerly awaiting the release of "Meet the Parents?" Have a need to replace your worn-out copy of "Blade Runner?" You head to your local video store. But where do they get their stock? Navarre Corporation meets the demand for many vendors, but wanted to simplify the process by Web-enabling its mainframe-based inventory application and furthering its e-commerce strategy.