iConclude Extends the Power of Microsoft System Center

iConclude Repair System streamlines management of mission-critical application environments

San Diego -- April 25, 2006 -- iConclude, an innovator in problem management and incident resolution solutions, today announced version 2.0 of iConclude Repair System™, featuring deep integration with Microsoft System Center for a complete end-to-end solution for monitoring, diagnosis, repair, maintenance and reporting of Microsoft Infrastructure. The combined solution of Microsoft System Center and iConclude Repair System enables enterprises that rely on Microsoft solutions to streamline the way they manage their mission-critical application environments and take an important step toward making self-managing dynamic systems a reality today.

Version 2.0 of iConclude Repair System extends the monitoring and proactive resolution capabilities of Microsoft System Center through bi-directional integration between Repair System and Microsoft Operations Manager (MOM) 2005, Systems Management Server (SMS) 2003, and System Center Reporting Manager 2006 (SCRM). Repair System takes in-system generated MOM alerts and automatically performs the relevant triage, diagnosis, repair and maintenance steps utilizing additional data and capabilities in SMS and SCRM. The alert and incident details are fully documented and reported back to MOM, completing and automating the incident resolution process for IT professionals.

iConclude Repair System version 2.0 ships with iConclude’s Repair Pack for Microsoft Infrastructure. This Repair Pack includes pre-packaged repair operations and flows for Microsoft Active Directory, Exchange Server, IIS, .NET, SQL Server and other Microsoft application and server infrastructure. With this Repair Pack, Repair System 2.0 delivers out-of-the-box expertise that enables automatic resolution for incidents and alerts tracked in MOM 2005.

In addition, iConclude announced the release of its Management Pack for MOM 2005. This Management Pack allows MOM 2005 to monitor the iConclude Repair System Server for alerts and events that are unique to the Repair System environment.

About iConclude

iConclude provides problem management and incident resolution solutions that increase ITIL incident and problem management visibility, reduce escalations and false alerts, and streamline the resolution process. Our managed automation technology self-heals systems and enables frontline operations and support teams to diagnose, repair, and maintain business-critical applications in a guided and repeatable way. For more information visit http://www.iconclude.com.

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