EasyRemoteSupport Lets Support Team Sit Next to Your Customer

Provide your customers with professional support via Internet on the remote control basis

Dec. 28, 2006 -- Qotec - König & Hauswirth OEG today announced the release of EasyRemoteSupport, a remote-control software that is lets anyone who wishes to offer professional support via the Internet do so effectively.

EasyRemoteSupport can help the support team of any software company by eliminating endless phone consultations.

EasyRemoteSupport lets you solve the problem yourself instead of trying to make your already nervous and upset customers understand how to do it on their own. With EasyRemoteSupport, you can watch the Windows desktop, control the keyboard, navigate the mouse from a distance, and transfer files between the two computers. An Internet connection is the only minimum requirement for working with the software.

Another thing EasyRemoteSupport takes care of is security. All data transmitted via the Internet during a support session is protected by 256-bit encryption, which is even more secure than the encryption banks use for online banking. Your customers will also be in charge at all stages and get to decide what rights and authorization you will have during the connection period. It is up to them to interrupt the remote maintenance connection any time they like with the BREAK key.

EasyRemoteSupport's useful features include:

  • Simple accounting with point system

  • No monthly costs

  • No consumption limit

  • With your own logo

  • Integrated user administration

  • File transfer in both directions

  • No installation needed

Pricing and Availability

EasyRemoteSupport runs under Windows 98/ME/NT 4.0/2000/XP/2003/Vista and costs from $3.8 (USD) to $2.22 (USD) for a support case, depending on the number of cases you purchase. Registered customers are entitled to free updates and lifetime technical support. An evaluation version of EasyRemoteSupport is available as a free download at http://www.easyremotesupport.com/ers/ers.zip (1.05 Mb).

About Qotec - König & Hauswirth OEG

QOTEC is a professional partner in the IT area. For more information about the company and products, visit http://www.easyremotesupport.com

Must Read Articles