Immediate communication with a customer can quickly transform a poor customer experience into an exceptional one.
Microsoft last week announced a reprieve, of sorts, for beleaguered users of its PerformancePoint Planning Server.
New research from Gartner paints a surprisingly bright picture of BI spending, with greater than 20 percent growth last year.
Dashboards are popular in helping business users see trends and understand data, but what's ahead for this visualization tool?
Data warehouse players seem to have their heads in the clouds. Are customers ready to follow them? For some applications, the answer is yes.
The new MicroStrategy Reporting Suite makes its move into the small and midsize enterprise market.
WhereScape touts a quick-and-not-so-dirty on-ramp to your data warehouse
SaaS takes away the chore of installing tools and lets users focus on business impact -- but only if they ask the right questions.
A faster, more powerful system is not the only way to make reporting faster and more efficient. Users need better reporting tools, too.
Oracle's BI Application product line was updated with the addition of several analytic amenities. What's new and how do the changes improve Oracle's E-business Suite?
DW vendors are as busy as bees
What on-demand BI can -- and cannot -- offer companies of any size.
With the rise of right-time BI and the advent of a culture of what might be called mass (data) consumption, replication is more important than ever, as a new update from Sybase attests.
BusinessObjects Explorer designed to let any user query enterprise information in near real time via Web interface.
Combining data from multiple sources need not require you to use multiple tools, as Zions Bancorporation discovered.
Best-in-Class are 21 percent more likely to track BI implementation costs vs. budgets
Real-world BI usage typically hovers at around 8 percent of all users in an organization -- with just over 11 percent in extremely aggressive BI shops -- a figure much lower than BI vendors would have you believe.
Analysis of your customer data is only as good as the quality of the data you’re working with. We look at best practices for one-time cleaning and ongoing data maintenance.
Microsoft hit the road last month to talk up PerforrmancePoint, Gemini, and other aspects of Microsoft BI -- and to promise a solution to Microsoft's missing metadata management strategy.
Should organizations step up their efforts to rationalize their collection of DI tools? Yes, Gartner researchers say, but not for the reasons you might think.