Successful IT Service Management

If your IT organization is handling service problems manually, it's time to come into the 21st century.

Moving from manually handling IT service problems to automating the process can be a daunting task. You must get yours hands around applications, people, and processes -- then collect and understand all that information. It’s a lot to do..In this audio program, Troy McAlpin, CEO of AlarmPoint Systems, suggests how your shop can make an automated IT service management program a success, and how to keep it running at its best once it’s in place.

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