OpenText Enhances User Productivity in Updated Extended ECM

New release for use with SAP solutions enables easier user access to shared workspaces; adds case management, social capabilities.

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OpenText Corporation, an enterprise content management (ECM) software vendor, has enhanced its Extended ECM for use with SAP solutions. The updated product, also resold by SAP AG as the SAP Extended Enterprise Content Management (SAP Extended ECM), allows users to access shared workspaces from their preferred user interface and more easily and productively collaborate on content relating to SAP business transactions. Other enhancements include new social capabilities, including the ability to create user profiles and activity feeds, case management tools, increased security, and tighter integration between ECM and SAP applications.

New in this version are Business Workspaces that relate content to SAP business processes. These workspaces are managed together with business objects in SAP solutions such as customers, vendors, products, or materials. Workspaces provide consistent access to business data and unstructured content for users working in different applications with different front-ends such as SAP GUI, the Web-based Extended ECM UI, desktop applications (Microsoft Windows, Microsoft Office), and the SAP NetWeaver Portal, among others. Workspaces also incorporate productivity-boosting collaboration tools such as workflows, follow-ups, discussions, and activity feeds. Workspaces give users an accurate and holistic view of SAP business processes without having to leave their preferred user environment.

Another addition is OpenText Pulse, a component of OpenText ECM Suite 2010, that allows users to add photos and personas, engage in microblogging, share status updates and content updates, amd find subject matter experts, all in a dynamic interface that helps users collaborate and be productive. Activity feeds allow users to stay updated on projects, reducing dependence on e-mail and improving relevance. By taking advantage of tight integration with SAP applications, Pulse gives customers a social networking solution that can be fully managed under compliance rules and business policies.

OpenText Case Management complements the case management capabilities provided by SAP and are now an integral part of Extended ECM. It adds a set of case management tools, including case lifecycle management, case file and document templates, and business relationships between cases and business objects in SAP solutions. It supports a full range of case-processing scenarios across collaborative case processing and transactional case processing. It also gives case workers full access to all related SAP data inside a case.

Additional enhancements include improved support for linking documents to business objects (so-called business references) and increased security through role and permission synchronization between SAP applications and OpenText ECM Suite.

OpenText Extended ECM version 9.8 for use with SAP solutions is available now from OpenText or from SAP as SAP Extended ECM by OpenText. More information can e found at