Numara Software’s Track-It Adds Mobility Features

New version of Numara Track-It! provides help-desk access to smartphones, tablets, and PCs.

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Numara Software, Inc., a service management and PC lifecycle management solutions provider, today released its latest version of Numara Track-It!, a IT help desk and asset management family of solutions for small and midsize businesses. It features the mobility of Track-It! On the Go, greater inventory control and reporting of Track-It! Asset Management, and the ease of Track-It! Email Conversation Management.

Numara's enhancements to Track-It! streamline help-desk operations to improve workflow and speed service delivery. This new release works equally well on smartphones and tablets. Track-It! 10.5 offers enhanced mobility and convenience that improve communication and organization for IT technicians and end-users.

Enhancements enable IT administrators to manage work orders and access solutions from any Web-enabled mobile device, conveniently retire assets, and streamline help desk conversations. With the following key benefits and features, Numara brings highly sought-after, enterprise-level help-desk and asset-management functionality to small and medium sized business:

The new mobile device Web experience of Track-It! 10.5, called Track-It! On the Go, is included in the help desk solution; it provides easy access to help desk activity and quick solutions from iPhone or Android devices. Coupled with Track-It! Web, technicians have the freedom of location, allowing for easy management and instant access to work orders, solutions, and IT assets from mobile devices or any Web browser. IT can now organize and improve service delivery to their end-users with the fully integrated help desk, asset management and software license management capability of Track-It! anywhere, anytime.

Numara also added asset retirement functionality to Track-It! Inventory Manager. With this new feature, technicians are now able to easily retire assets and re-allocate software, Track-It! Audit, and Track-It! Remote licenses for new machines. Track-It! Asset Management's historical record keeping data enables greater asset control, efficient compliance, and improved reporting.

Technicians now have the ability to streamline help desk conversations across various e-mail platforms and simplify record keeping with Track-It! Email Conversation Management. With this functionality, technicians and end-users maintain quick and easy records of all conversations enabling them to append work orders, saving valuable time and increasing efficiencies across the organization.

Numara Track-It! 10.5 is available immediately. More information is available at www.numarasoftware.com/track-it/.