MKS Delivers ITIL Process Framework
MKS Integrity Suite™ 2005 certified as ITIL compatible through Pink Elephant PinkVerify™ program
Waterloo, ON -- July 7 , 2005: MKS Inc. (MKS) announced today a process framework for the Information Technology Infrastructure Library® (ITIL) delivered via its enterprise Application Lifecycle Management (ALM) offering, MKS Integrity Suite™ 2005.
With this announcement, MKS is among the first vendors to support, integrate. and connect IT operations and development processes with a single system and architecture. The Company also announced today it has been certified ITIL compatible through Pink Elephant’s PinkVerify™ program. MKS now provides standardized and certified processes in support of the four core ITIL process areas: change management, configuration management, problem management, and incident management.
“ITIL best practices strongly recommend that the service management processes used by IT operations be closely aligned and integrated with their counterparts in application development, but this often further compounds the implementation risk and effort,” says David Martin, MKS vice president of Product Management. “Through our new PinkVerify-certified ITIL solution, delivered through MKS Integrity Suite 2005, Global 1000 organizations can accelerate ITIL adoption and connect help desk, business analysts, development personnel, and IT operations staff through common process. Our solution will maximize efficiency, collaboration and traceability necessary for ITIL and supports sustainable IT governance.”
“PinkVerify™ certification for MKS Integrity Suite 2005 demonstrates a true commitment to the industry’s most credible best practice framework,” said David Ratcliffe, President and CEO of Pink Elephant. “Over the last few years, we have provided the PinkVerify™ service to many companies -- helping them to align their products with the guidance contained in ITIL. MKS’s certification gives their customers confidence that they have an ITIL compatible tool to leverage the framework for maximum efficiency.”
MKS Integrity Solution for ITIL delivers ITIL processes via its highly flexible process and workflow engine, MKS Integrity Manager®, enabling companies to quickly implement the four processes at the core of ITIL, while fine-tuning and adjusting controls over time to meet an organization’s business needs.
Change Management: ITIL change management ensures all changes to configuration items are planned and authorized. MKS’s certified change management process ensures organizations maintain a secure and ongoing record of requests for change, ensuring only authorized personnel have access to the system to submit or manage requests for change. Change requests are monitored and fully tracked from inception to closure, and via approval cycles, are routed to appropriate levels, such as a Change Manager, Change Advisory Board, or IT executive for review and final authorization.
Configuration Management: The MKS solution, for ITIL configuration management, enables the registration of all IT assets including hardware, software, contracts, service level agreements, relevant information, and complete management of each component’s unique lifecycle, including an audit log and history of change. Tapping into enterprise security protocols, MKS ensures access to the configuration management database (CMDB) and contained assets is secure, and available only to authorized personnel. Automated workflows, powered by MKS Integrity Manager® route change to various constituents for approval, and configurable reports provide visibility.
Problem Management: MKS’s problem management workflow enables the creation, modification, and closure of problem records, and provides a complete audit trail of the "who, when, what, and why"s associated with the specific problem. Problem records can be assessed, categorized, and problems can be escalated automatically if necessary. MKS’s solution also provides ongoing tracking, monitoring and assignment of responsibility for problems. The MKS process for problem management is supported by full reporting, trend analysis, and audit logs. Integration with enterprise security models ensures secure access to information.
Incident Management: MKS’s incident management workflow ensures there is a proper process in place for the creation, modification, and closure of incident records, and ultimately provides a comprehensive audit trail of details associated with the incident. Incidents can be properly assessed, categorized, and escalated when necessary. MKS’s solution also provides a complete audit log against incidents and full reporting capabilities. The MKS process for incident management offers seamless integration with other problem, configuration and change management processes under the ITIL framework.
Availability
The MKS Integrity Solution for ITIL is available direct from MKS. For pricing and sales information, please contact your MKS sales representative at 1-800-613-7535 (North America), +44 1483 733900 (UK) or +49 711 351775 0 (Germany).
About ITIL
ITIL is a best-practice framework for managing IT services, and a registered trademark of the Office of Government Commerce (OGC). Specifically, ITIL is a set of books developed by the United Kingdom’s OGC that describe an integrated, process-based, best practice framework for managing IT services. ITIL is increasingly being used by organizations throughout the world, including North America to improve their help desk and support operations.
About Pink Elephant
Pink Elephant is a leading global IT service management education and consulting provider. The company works with clients to improve the quality of IT services through the application of established best practices, including ITIL. Visit http://www.pinkelephant.com for more details.
About MKS
MKS is a preeminent provider of enterprise technology management solutions for the global 1000. MKS’s solution spans the application lifecycle from requirements management, through application development, to server deployment providing customers with greater visibility over software development activities, enhanced development productivity and improved IT controls for regulatory compliance.
More information about MKS can be found at http://www.mks.com or by calling 1-800-265-2797 (US & Canada), +49-711-351775-0 (Germany), +44-1483-733900 (United Kingdom) and 1-519-884-2251 (Rest of World).
Copyright © 2005 MKS Inc. MKS, MKS Integrity Suite, MKS Integrity Manager, and MKS Toolkit are trademarks or registered trademarks of MKS Inc. All other trademarks mentioned in this release are the property of their respective owners.