Compaq Extends Services to

Compaq extended its portfolio of high availability services for key applications to include services to help customers manage operations, as well as systems and networks. Compaq's approach to achieving and maintaining required levels of availability combines a balance of technology, management practices and services with a focus on the six "domains" of a customer's IT environment including the hardware, software, network, applications, physical environment and operations management. The services are targeted at customers in a variety of industries.

The new services include availability assessment services for R/3, which are designed to support R/3 solutions with up to 500 users. The services also cover availability monitoring service for R/3, providing regular availability reports with recommendations to help manage the availability and performance of their R/3 applications on NT and Windows 2000 platforms; availability monitoring service for systems, providing remote monitoring and critical trend information to customers; and availability monitoring service for networks.