New SAS Solution Provides Crystal Clear Picture of Why IT Does Matter

SAS® IT Service Level Management provides strategic focus on the quality and effectiveness of IT services

CARY, N.C. (March 8, 2004) SAS, the leader in business intelligence, today announced the launch of SAS® IT Service Level Management, a new solution that provides IT professionals and business consumers with a powerful way to gain a clear and concise view of IT services, as well as a means to analyze and measure the quality of services to each line of business. SAS IT Service Level Management will be available to customers worldwide in the second quarter of 2004.

"IT services have been so seamlessly and effectively woven into the fabric of everyday business that the sophistication and power of the technology has almost become invisible," said Jim Davis, senior vice president and chief marketing officer of SAS. "How can IT executives prove the value that their function brings to the organization when everyone else assumes IT is supplied as easily as the air we breathe? SAS IT Service Level Management allows IT executives to demonstrate the strategic value of their departments, improve the quality of IT service delivery and differentiate the IT services they provide from commodity services available through commercial vendors."

SAS IT Service Level Management collects, aggregates and analyzes achieved service level measurements for comparison against agreed upon targets, ensures that accurate information flows to decision makers and IT consumers, and communicates the value of IT to the business units it serves. In doing so, SAS IT Service Level Management embraces methodologies for IT service delivery recommended by the Information Technology Infrastructure Library's (ITIL) best practices and service level agreements (SLAs).

Designed to be analytic and strategic in nature, SAS IT Service Level Management provides statistical measures that ensure alignment of the IT organization with overall business objectives. Combined with other SAS solutions, SAS IT Service Level Management can deliver service level financial information as well as IT governance, performance management and capacity-planning capabilities.

"The SAS announcement highlights a shift in the market for service level management, now no longer the sole domain of the system management vendors," said Dennis Gaughan, research director for AMR Research. "Vendors like SAS, whose technology sits at the junction of business and IT, are well positioned to deliver the metrics that correlate IT and business performance to determine the real impact of technology on the business." Source: AMR Research Alert, March 8, 2004.

SAS IT Service Level Management is one component of SAS IT Management Solutions, a suite of solutions that helps companies reach beyond traditional IT performance management to harness the full potential of all IT resources and service delivery. For more on SAS IT Management Solutions, visit

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