Euclid's Business Service Catalog Extends Business Service Management Suite

Latest addition offers transparency into IT's delivery of value

SAN JOSE, Calif., September 7, 2004 Euclid Inc. today unveiled a new management module to its Business Service Management Suite: the Euclid Business Service Catalog. The product provides a single, consolidated view of business services and a visual illustration of how an IT organization is delivering value relative to business requirements and priorities, as measured by availability, performance, quality, and cost. This new offering further extends Euclid's BSM platform by providing the entire organization from line-of-business managers to C-level executives transparency into IT.

The Euclid Business Service Catalog offers a single, consolidated view of all business services. Users may browse the catalog, read descriptions of each service's function, get single-click access to graphical blueprints showing relationships and dependencies between the services and the underlying IT infrastructure, and easily access both current and historical service quality relative to performance, availability, cost, and demand. As an enhancement to Euclid's Single View Console, Euclid's Business Service Catalog provides a means for users to visualize how IT is meeting business requirements.

"Transparency is the key to our vision: IT must not only understand its impact on the business, but all stakeholders in the business must also understand the value IT is delivering to the operation," said Patty Azzarello, president and CEO of Euclid. "With this announcement, Euclid is providing businesses with an unprecedented level of transparency into how IT is impacting the overall health of the business, and takes us a step further in providing the most complete and comprehensive BSM suite on the market."

How Euclid's Business Service Management Suite Works

Euclid enables its customers to align IT resources and investments with business operations and priorities by combining its BSM software with proven methodologies and industry-standard best practices. Euclid's solution takes a top-down approach that leverages existing management tools and processes, and translates infrastructure-centric data into business-relevant metrics. Role-based dashboards, service catalogs, reporting, and graphical service blueprints not only allow IT to optimize itself with respect to business requirements and priorities, but also establish credibility by communicating IT's value in terms that resonate with business stakeholders. The new functionality provided in Euclid's Business Service Catalog extends the company's BSM Suite, which consists of the following applications: %%The Euclid Single View Console, of which Euclid's Business Service Catalog is part, allows IT users, business owners, and executives to visually monitor, measure, and manage the health of business processes from a business point-of-view.

  • The Euclid Business Information Server transforms voluminous data into business relevant metrics with sophisticated correlation and business analytics founded in industry-standard best-practices, template-driven service modeling, and centralized SLA definition and management.

  • The Euclid Information Broker allows Euclid to leverage existing management tools and processes, extracting and loading information from any existing data source.

"The 'IT Alignment problem' is really the inability to communicate IT value in business terms, and it's a pervasive problem, so CIO's simply cannot ignore its growing importance to their professional success. Euclid is the only solution that transforms volumes of esoteric data into meaningful, business-relevant metrics," said Brian Kilcourse, former CIO of Longs Drugs and Euclid Advisory Board Member. "The Service Catalog provides complete transparency into IT's value, allowing IT to market itself to its customers, using a language business owners can understand."

About Euclid

Euclid is a leading provider of business service management (BSM) solutions that enable Global 2000 companies to align IT spending with business priorities. For more information, visit