NetSupport DNA Helpdesk 2.0 Offers Small to Mid-sized Businesses a Web-based Help Desk Tool

Integrates with NetSupport DNA asset management software

ALPHARETTA, GA, December 9, 2004 – According to Giga Information Group, integrating IT asset inventory management with the help desk can reduce call handling time and speed up issue resolution. Industry research from Gartner Inc indicates that understanding the user's hardware and software configuration takes up 50 percent of the help desk time. With the release of NetSupport DNA Helpdesk 2.0, IT professionals at small to midsize organizations have an affordable, easy-to-use system for keeping IT help desk calls in check.

The new version of NetSupport DNA Helpdesk 2.0 features the ability to attach files to tickets raised, add custom data fields and full integration with Active Directory plus much more.

NetSupport DNA Helpdesk 2.0 is a wholly web-based solution providing detailed recording and tracking of user help requests. NetSupport DNA Helpdesk is available as a component of NetSupport DNA asset management software or as a standalone product. Because NetSupport Helpdesk is web-based, help desk professionals have access to issues from any browser, anywhere, any time. And since it's on the Web, deployment costs are minimized - there is nothing to install on client machines.

Recently, NetSupport announced the latest version of NetSupport DNA 2.0, which gives IT professionals a centralized way to deploy, track and manage IT assets throughout an organization. NetSupport DNA 2.0 includes hardware and software inventory, software distribution, application and web metering, query-based reporting, web-based help desk and remote control functionality. NetSupport DNA is easy to use and it eliminates hidden implementation and training costs.

About NetSupport, Inc.

NetSupport, Inc's portfolio of desktop management and remote control products includes NetSupport Manager, NetSupport School, NetSupport DNA and NetSupport DNA Helpdesk. For information on NetSupport’s products and a free 30-day trial, visit or call 1-888-665-0808.

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