Micromuse Unveils Business Service Management Solutions for Real-time Service Visibility and Assurance

BSM solutions deliver single effective management interface for alignment of IT operations with business services

SAN FRANCISCO – MARCH 7, 2005 - Micromuse Inc., a leading provider of ultra-scalable, real-time business and service assurance software, today announced its comprehensive business service management (BSM) solutions for real-time service visibility and assurance. Micromuse now delivers the optimal mix of capabilities required to achieve end-to-end service visibility, from the top-level dashboard view to the underlying data access, instrumentation, modeling, and impact analysis that enable effective service assurance.

Micromuse's BSM solution provides the single effective management interface from which organizations are able to assure business service availability and performance. The solution automatically discovers business service infrastructure and its dependencies, builds and maintains a service dependency model, and provides automatic configuration of agents for detailed application and system monitoring.

Patented adapter technology allows for real-time collection of business indicator, dependency, status, and transaction information from virtually any data source, including ERP and CRM systems, configuration management databases (CMDB), element management systems (EMS), and custom applications. Automated analysis and advanced integration with other management tools enable comprehensive real-time service management, troubleshooting, service-level tracking, and reporting from a real-time BSM dashboard. This unique ability allows users to quickly identify true service outages, prioritize response and troubleshoot problems more quickly.

In addition to Micromuse’s Netcool/Application Discovery solution, which was announced on February 7th, 2005, the following solutions for BSM will be available on April 1, 2005:

  • Micromuse’s BSM Availability™ solution – provides rapid solution for gaining real-time visibility into the performance and availability of the services and applications that are critical to the business.

  • Micromuse’s BSM Assurance™ solution – provides the rea-time business service visibility and assurance that is required to achieve BSM, from the top-level executive dashboard view to the underlying collection, correlation, and analysis capabilities needed to effectively troubleshoot service problems.

“Micromuse is the vendor of choice for delivering the end-to-end service visibility and assurance that business and IT users need to improve business performance,” said Chris Wareham, Micromuse’s Director Product Management, BSM Solutions. “Leveraging its patented technology to provide dynamic business context in IT management, Micromuse is driving the movement toward managing the connections between the infrastructure and ‘Layer 8’ -- the users, services, and transactions that rely on the infrastructure.”

Benefits of Micromuse’s BSM solutions include:

  • Industry’s only single effective interface for service management

  • Broadest access to real-time business and operational indicators

  • Industry’s only federated information model and self-maintaining real-time service model

  • Broadest discovery across multiple management domains

  • Market leading consolidated operations management solution provides optimal foundation for BSM

Product pricing information, a demo, and screen shots are available upon request.

About Micromuse

Micromuse Inc. (Nasdaq: MUSE) is a leading provider of ultra-scalable, real-time business and service assurance software solutions. For more information, visit http://www.micromuse.com.

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