Soffront Offers Remote IT Asset Management Capability for Help Desk
Fremont, California, Monday, December 05, 2005 -- Soffront® Software Inc., a leading provider of CRM Software, today announced improved IT asset discovery and management capability for it’s Help Desk software. This improved capability allows companies to audit computer assets in remote locations such as home offices. This capability solves a critical problem of taking inventories of hardware and software assets and managing software licenses for remote employees.
Soffront customers can now use Soffront Help Desk to audit and manage IT assets, both within and outside of the company’s facilities. IT support companies can now use Soffront Help Desk software to manage IT assets of their clients -- remotely.
Remote IT asset auditing and management is difficult and time-consuming. The need to keep information up to date complicates the problem. Without this capability in the help desk software, a company has to resort to costly manual approaches that are inaccurate, and expensive to update.
Auditing remote IT assets using Soffront Help Desk is efficient and straightforward. Soffront help desk sends out Audit e-mail to remote users at scheduled times. The user simply clicks on an URL to audit computers and sends the audit information to the help desk. Soffront help desk updates current assets, adds new assets, and links to the employee, flags and reports to the right people (if necessary).
Further, Soffront help desk monitors asset audit results and notifies if a user does not respond, or any unauthorized software installation, or any license expiration. This greatly increases a company’s ability to manage software licenses and IT assets.
Soffront Software Inc. has experience, technology, and focus for mid-market companies seeking CRM solutions. Soffront offers end-to-end, fully integrated CRM solutions spanning sales, marketing, customer service and employee help desk. For more information, visit http://www.soffront.com.