Persystent Enterprise Automated Support Tool Transforms IT Support
Proactive solution ensures trouble-free enterprise desktops
Phoenix, Ariz., February 6, 2006 -- Persystent Technologies today launched Persystent Enterprise, a breakthrough in automated support tools for provisioning and maintaining trouble-free enterprise PCs and other devices. Persystent Enterprise automatically resolves system issues transparently and proactively with every PC boot, so the most costly support incidents are eliminated without intervention by IT staff or the end user.
Persystent’s policy-based solution drastically reduces the most common and costly IT support issues while ensuring availability and performance across all enterprise desktops. Persystent Enterprise is used as a stand-alone support and management solution for small to medium enterprise networks and as a support tool in Fortune 5000 companies that maintain a large number of devices and support employees who travel frequently or are located in remote offices.
According to Gartner, Inc., a research and advisory firm, the more widespread use of service automation will expedite improvements in service delivery and increase potential for further cost reductions in a user's desktop environment.[i]
Persystent Enterprise provides a powerful and flexible policy engine that puts the IT organization back in control of the desktop environment. It allows the organization to decide which operating systems and applications are authorized and provides desktop-level policy enforcement to improve compliance with corporate guidelines, government regulations, and software licensing usage.
Persystent Enterprise automatically and transparently repairs the operating environment to a healthy state so users can get back to business. This automatic repair is not dependent on a working operating system or a connection to the corporate network.
Whether deployed as a stand-alone tool or integrated with other software distribution and management products, the Persystent system eliminates up to 70% of the issues that make enterprise desktops fail and cause help desk phones to ring. Technologies that support an increasingly mobile workforce are becoming more time-consuming and costly to support. Ray Weadock, president and CEO at Persystent Technologies explains, “Persystent fundamentally transforms the way IT supports end users by taking a proactive approach to system availability and support, protecting devices both on and off the network so that the large and growing community of mobile users is never without the protection and stability that they enjoy at the office.”
About Persystent Technologies
Persystent Technologies provides a policy-based automated support system to deliver consistent desktop performance and availability and repair device corruption resulting from unauthorized downloads, configuration changes and other issues -- all without IT intervention. For more information, visit http://www.persystent.com.
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[i] Gartner, Inc., “How Service Automation Will Affect Users of Desktop Outsourcing” by Alan Mac Neela. February 10, 2005