Triumfant Resolution Manager First to Deliver Automated IT Incident and Problem Management

Ensures maximum network up-time, cuts IT support costs, boosts productivity

Rockville, Md., Jan. 30, 2007 -- Triumfant Inc. addresses a pressing need for automated IT problem detection and resolution with Triumfant Resolution Manager, the industry’s first fully automated analytics-based problem detection and resolution product.

Unlike products designed only to fix common errors with known signatures, Resolution Manager’s intelligent problem-solving analytics automatically detect and repair a broad range of problems, including:

  • Unexpected system faults

  • Common system faults

  • Unauthorized configuration changes

  • Viruses, malware, and unauthorized software installs

  • Zero-day security exploits

  • System policy non-compliance

Industry research shows that more than 74 percent of trouble calls are reported by end users rather than detected by infrastructure management tools, resulting in costly delays in repair -- delays that can cost an organization as much as $10,000 per minute.

Resolution automation means maximum network up-time is achieved, resulting in a dramatic increase in end user productivity as well as greater efficiencies in utilization of IT support staff, driving down help desk costs. Triumfant reduces costs associated with help desk calls by as much as 36 percent, while decreasing downtime by as much as 32 percent when compared to traditional products. The resulting annual cost savings for a typical 1,000-seat enterprise adds up to nearly $250,000.

Ideally suited for large enterprises, governmental IT facilities, and managed service providers (MSPs), Resolution Manager means IT department managers can maintain greater control of the network, instituting proactive network administration, while also collecting and retaining critical operational data to ensure reporting compliance.

About Triumfant

Triumfant offers an automated resolution management solution for IT support and service. For more information, visit http://www.triumfant.com