BMC Lowers Risk, Increases Value of BSM Implementations

BMC Service Management Process Model maps ITIL best practices to business service management solutions

BMC Software today announced important new offerings designed for IT organizations implementing business service management (BSM). BMC Service Management Process Model is a process design and planning tool that visually maps IT Infrastructure Library (ITIL) best practices to BMC’s out-of-the-box ITIL process workflow.

“BMC focuses on the careful planning and architectural integrity of its solutions so we can incrementally deliver end-to-end solutions using far fewer customer and systems integration resources,” said Cosmo Santullo, BMC’s senior vice president of sales and services, in a statement.

According to the company, its product “accelerates time to value while lowering the costs and risks of implementing ITIL by as much as 33 percent.” Users can map ITIL best practices to detailed processes and work instructions within BMC applications to enable visual comparisons of out-of-the-box ITIL process workflows and functionality of BMC solutions with their process requirements, making it easier to standardize their IT management best practices. BMC says this helps customers avoid the cost of developing and supporting unnecessary software customizations.

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