ManageEngine Releases ServiceDesk Plus 7.5

New features driven by suggestions from help desk admins, company says

ManageEngine this week released version 7.5 of its ServiceDesk Plus help-desk manager.

According to the company, many of the new features in the latest version were based on suggestions from its "Roadmap Idea Box," an online forum of help desk and IT admins. Among those features are more easily customizable request forms -- admins are now able to drag and drop the desired fields right onto the form, or they can use "pre-populated" fields.

Version7.5 also features support for multiple sites, so several help desks will be able to operate as "one coordinated organization," the company said. It also includes the ability to scan multiple site to identify individual computing assets and send this information to the ServiceDesk Plus Server.

Other features include report consolidation and LDAP support.

"We created ServiceDesk Plus 7.5 to help the help desk staff that are working under increasingly high demands from business users," Girish Mathrubootham, vice president of ManageEngine, told Enterprise Systems. "The new features will are designed for large IT shops, and is particularly suited for those that are using the ITIL [IT infrastructure library] guidelines."

Pricing for the Standard Edition of ServiceDesk Plus 7.5 starts at $495; pricing for the Enterprise Edition starts at $2,995. A 30-day trial is available. For more information, go to http://www.servicedeskplus.com..

About the Author

Gladys Rama is the senior site producer for Redmondmag.com, RCPmag.com and MCPmag.com.