Updated Numara's Track-It! Released

Numara Track-It! 10 family of IT management solutions improved to help users optimize management of incidents, problems, change requests.

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Numara Software, Inc., a provider of service management and PC life cycle management solutions for IT professionals, has released its latest version of Numara Track-It! family of integrated IT management solutions including: Numara Track-It! HelpDesk; Numara Track-It! Inventory; Numara Track-It! Change; Numara Track-It! PC Migrate; and Numara Track-It! Remote. The Track-It! family includes improvements that allow help desk administrators and IT managers to optimize the management of incidents, problems, change requests and IT assets. It is designed to increase efficiency, improve productivity and customer service, and maximize ROI across the organization.

Track-It! HelpDesk now offers a new Web interface for technicians, easier installation options, fully integrated work-order scheduling, optimized user experience, and productivity improvements. A new product, Track-It! PC Migrate, has also been added to the Track-It! family.

Numara Track-It! 10 family key benefits and features include:

  • Improved accessibility: The new Web interface for technicians, Track-It! Web, allows access to Track-It! HelpDesk, Inventory, and Knowledge Base from any location, from any computer, at any time; all that is required is a Web browser. Whether it is Google Chrome, Mozilla Firefox, Internet Explorer, or another browser, Track-It! Web supports all of them. Furthermore, managing work orders as well as inventory is instantaneous due to the Web availability, which eliminates any type of downtime or waiting period. This new feature gives technicians the flexibility and freedom of location, allowing for management and instant access to work orders, solutions and IT assets.
  • Increased dfficiencies: With Track-It! HelpDesk Scheduled Work Order, IT can define and manage lists of work orders and repetitive tasks, automatically creating and assigning work orders and reminders.
  • Optimized user experience: The expansion of the Track-It! Knowledge Base solutions improve customer service and reduce costs. With the ability to mark solutions as public or private, IT controls access to its solutions database.

Track-It! 10 incorporates new installation options designed to increase installation by allowing the ability to choose default settings.

A new addition to the Track-It! family, Track-It! PC Migrate, enables IT administrators to implement a company-wide initiative, such as migrating a new Windows operating system, or individual PC changes and upgrades, without disruption or extended end-user downtime. The Track-It PC Migrate solution automatically preserves and migrates user profiles to ensure productivity levels remain intact and calls to the help desk are kept to a minimum.

Track-It!'s newly designed Self Service Web portal gives users the means to submit a work order, check on work order status, read and learn from knowledge base solutions, and enter change requests. Improved screen layouts and dynamic grids allows for the most important customer information to be featured.

Numara Track-It! 10 is available immediately as a fully integrated family of products designed to automate and streamline specific IT challenges including help desk, inventory, change management, PC migration management, remote control, purchasing and bar code.

For more information, visit www.numarasoftware.com.