Support Desk Software Gets Significant Update

Virginia Beach, VA (October 10, 2005) – GSS, a leading provider of 100% Web-based support desk software, announced the release of version 6.0 today. This release includes more than 20 new features designed to expand the range of the solution while simplifying the user experience.

Rapid response to customer requests, along with the intent to develop solutions that address all customer and employee support issues, were the basis for the development of Version 6.0. This update delivers exciting levels of performance and includes the following major enhancements: an advanced report writer, time zone support, an executive dashboard, a new integrated remote control solution, and significant enhancements to the Incoming E-Mail module.

Scott Bleakley, president and CEO of GSS, comments, “With the release of Version 6.0, GSS has completed the first phase of our architectural vision. We now have all of the features and functionality of the larger legacy support-desk solutions, but at a fraction of the cost while providing a zero footprint Web-client implementation. Our customers can now look forward to future versions that will be ITIL and .NET compliant and to the addition of features that will address the broader IT service management function. This will include proactive problem management and the ability to provide a single point of contact for all employee and customer issues including facilities, finance and human resources,”

GSS solutions focus on the entire support resolution process. The wide array of fully integrated add-on modules significantly reduces the time required to enter, track, resolve, and report on the key issues that affect customers and employees. GSS combines this functionality with one of the few 100 percent zero-footprint support solutions in the market. Software installation is measured in hours, not days, and the application is arguably the fastest and easiest to use.

About Global Support Software

Headquartered in Virginia Beach, Global Support Software Corporation (formerly IssueTrak, Inc.) was founded in 2001; its GSS Help Desk, Support Desk, Issue Tracking, and Asset Management solutions provide a complete problem resolution engine including Active Directory Support. You can learn more about GSS version 6.0 at

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