IBM Global Services Enhances E-business Services

The growing need for enterprise-level e-business support has led IBM Global Services to announce the expansion of its cross-platform e-business services, according to a published report. This combination of enhancements and new offerings is expected to help IT departments in turn help their companies compete in an increasingly online marketplace.

Broken down into "e-commerce" and "e-business" enhancements, the e-commerce offerings include what IBM refers to as "industry flavors" of e-business advisory services, as well as workshops to encourage use of the Web for electronic data interchange (EDI). The e-business enablement offerings include services for Web-based business partnerships and communities of interest, information sharing and decision support using Web technologies.

New e-commerce services include advisory services designed to help companies identify and set priorities for their Web opportunities and build implementation strategies. These services now take specialized industry requirements into consideration and are tailored for insurance, retail, utilities, health, manufacturing and banking and financial services industries.

IBM also unveiled new enablement services to help companies build an e-business infrastructure, implement applications, leverage information and build relationships. The new infrastructure offerings include enhancements for the latest release of Notes/Domino and the addition of architecture and implementation design for Microsoft Exchange. In addition, an intranet publishing application service has been designed to help companies set up in-house information networks.

New information management offerings include a service that helps companies set up their own intellectual capital management system, and a service to gather customized information off the Web. Messaging services support implementation of Microsoft Exchange, as well as the migration of OV/400, cc:Mail and OV/VM to Notes/Domino.