Avaya and ActionPoint Form Alliance
ActionPoint Inc., a provider of e-commerce interaction management software announced an alliance with Avaya Communication, the former Enterprise Networks Group that will be spun off later this year from Lucent Technologies. As a result of the alliance, ActionPoints technology will be integrated with Avayas new Customer Relationship Management (CRM) solution, CRM Central 2000. ActionPoint and Avaya are developing joint marketing and sales programs to deliver this solution to Avayas Global 2000 customer base. The companies will also explore expanding the solution offering to include ActionPoints XML-based Dialog Server product, recently delivered to selected customers for beta testing.
CRM Central 2000 is a suite of software that directs customer contacts through multiple media channels such as voice, fax, letter, e-mail and Internet to the appropriate resource based on criteria set up by the business. ActionPoints award-winning information capture solution, InputAccel, captures and transforms information received via multiple communication channels, and seamlessly delivers it into e-commerce and other enterprise systems, such as Avayas CRM Central 2000, as accurate, e-business ready content.
For more information, visit www.avaya.com, or www.actionpoint.com.