Amdahl and UCMS Together to Provide One-Stop eCRM

Amdahl Corporation will provide an IT infrastructure for United Customer Management Solutions’ (UCMS) electronic customer relationship management (eCRM) solution that is focused on telecommunications and Internet service providers.

Amdahl and UCMS plan to give customers the ability to meet all of their eCRM needs in one place. Amdahl will provide hardware, application hosting services, networking services, and other related support services. UCMS will provide an extensive suite of end-to-end eCRM solutions through business process outsourcing, or Application Service Provisioning (ASP) delivery models based on client's specific needs.

Both companies are currently implementing this joint solution at DSLnetworks, a wholesale provider of broadband Digital Subscriber Line (DSL) Internet connectivity solutions. Amdahl will provide the full IT infrastructure to support UCMS' complete end-to-end eCRM solution for DSLnetworks, which will include Web-based customer care, billings, order management, provisioning, technical support, debt management, revenue enhancement and churn management.

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