BMC and Sun Support Online SLM Education

BMC Software Inc., Pricewaterhouse Coopers and Sun Microsystems are working together to bring to market a service level management (SLM) learning community (www.nextslm.org). The Web site features a variety of tools to help visitors understand SLM including articles, research, an online discussion group, a list of relevant vendors, links to other Web sites and a self-assessment tool.

The self-assessment tool is designed to evaluate an organization’s ability to effectively provide SLM for mission-critical IT services and applications. It is based on extensive research gathered from surveying IT executives and administrators in North America. Research is currently underway to add additional data gathered from global organizations. Upon completion of the tools survey, users receive a personalized graphical analysis of their SLM practices including:

* An overall service-level rating and comparison to the overall benchmark

* Comparison ratings based on industry, number of users, application type and ratio of external users to total users

* A description of observed SLM best practices in the users organization

* Recommendations and action plans to improve the overall rating

For more information, visit www.nextslm.org.