Compaq to Support Blue Cross Blue Shield of Michigan

Compaq Computer Corporation has signed a five-year, multi-million dollar Technology Lifecycle Services agreement to provide operations management and support services effective immediately for Blue Cross Blue Shield of Michigan (BCBSM), the largest nonprofit, single-state Blue Cross Blue Shield plan in the U.S. BCBSM, which provides or administers health care prepayment services for nearly 4.8 million members, made the decision to be more efficient and focus on its core competencies. Compaq Global Services will provide custom enterprise help desk support, on-site desk-side software support, remedial maintenance and asset management services at BCBSM locations statewide.

The Compaq Operations Management Center in Colorado Springs is providing custom enterprise help desk support.

In addition, Compaq Direct configured new desktop and laptop systems with a standard BCBSM software image. These systems have been deployed from a central Compaq-staffed facility that also is providing complete asset management services, including system staging, asset tagging and tracking and logistics management.

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