Internet Leaders Form Web Quality of Experience Workgroup

Hewlett-Packard Company, Cisco Systems and a group Internet companies, including BroadVision, Ecometry, Keynote Systems, USinternetworking and WebCriteria, have announced the formation of the Web Quality of Experience (QoE) Workgroup. With its network of technology, e-business and consumer partners, the Web QoE Workgroup will define a joint set of optimized, intelligent infrastructure solutions that set the standard for superior online customer experience.

As defined by the Workgroup, Web QoE is the evolution of quality of service (QoS) to include online and offline aspects of Web transactions -- in summary, the total customer experience. The result is a more effective use of the Internet to integrate online tools, such as personalized content, differentiated service and security, offline customer service, manufacturing, shipping, delivery and returns. Web QoE solutions will enable e-businesses to deliver fast, highly personalized and secure services over the Internet thereby increasing sales, lowering operating costs and optimizing the online experience.

The Web QoE Workgroup plans to design, test, validate and document solutions and best practices at its Center of Excellence, which is managed by HP Consulting. Opening in May 2001, the Center will also host technical workshops for potential customers to learn about Web QoE and view actual solution architectures available for immediate deployment. Solution architectures and configuration guides, based on work done at the Center of Excellence, will be made available through an Industry Knowledge Center available on the workgroup's Web site, The Web site will also house a Web QoE index, which measures the attributes and usability of leading Web sites.