Global Enterprise Customers Deploy SightLine

FORTEL Inc. has garnered agreements from a diverse set of customers who are planning on deploying SightLine, a software package designed to assure critical application service levels. The customers include Alpha Bank, Amadeus, Arena Online Services Ltd., Aurum Technology, Bournemouth CC, BT Cellnet, Coventry Building Society, Fahrlehrerversicherung, Gouden Gids, Kalamazoo, Lloyds TSB, RDW and The French Lottery. SightLine provides business and technical users with realtime information on the health of their multi-tiered enterprise and eBusiness operations, allowing them to identify and resolve the true cause of service level degradations, or outages, before the customer is impacted.

"BT Cellnet’s network handles over 30 million calls a day and covers 99 percent of the UK population. It is essential that we know early on about any potential service level degradation so that we can quickly correct it," said Derek O’Harrow, Systems Operations Manager of BT Cellnet. "FORTEL’s SightLine allows us to assure the levels of service throughout our GSM network."

FORTEL’s SightLine was developed to deal with the complexities inherent in assuring smooth and trouble-free eBusiness operations across heterogeneous multi-tiered applications. Through powerful, end-to-end, analysis and correlation capabilities SightLine identifies information flows and critical paths, helping managers predict and address trouble spots before problems turn into crises.

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