Gallatin Helps Lotus Notes Users Manage Bounced E-mail

Reduce undeliverable e-mail with Mail Bounce Assistant

SAN DIEGO, CA – April 13, 2005 – Gallatin Technologies, Inc. announces the release of Mail Bounce Assistant™ (MBA) for IBM Lotus Notes and Domino. MBA is an e-mail bounce management application that enables organizations to quickly and efficiently process undeliverable e-mail.

MBA can help:

  • Ensure that your e-mail communications are delivered

  • Save time and money identifying and processing bounced e-mail messages

  • Improve customer service by making it easier to address valid client responses

  • Reduce e-mail volume by eliminating delivery to invalid e-mail addresses

Many organizations have applications that send e-mail to large e-mail list groups--e.g. customer relationship management, human resources, e-mail marketing, enterprise resource planning. When e-mail messages aren't delivered successfully, they are returned as "delivery failures" or "bouncebacks." When these bounces appear in a Notes mailbox, it's difficult and time consuming to:

  • Identify the intended recipient(s)

  • Identify the reason for the bounce

  • Take necessary actions on the bounce

When an organization continues to send e-mail to invalid addresses, its e-mail volume is higher and it looks to many network administrators as if the organization is sending "spam." Moreover, some organizations need to follow up when they receive undeliverable messages because they are responsible for ensuring that their e-mail communications are delivered successfully.

MBA automates bounce management by:

  • Monitoring multiple Notes mailboxes for bounced e-mail

  • Identifying hundreds of bounces codes and thousands of formats

  • Sending bounce results to external systems for additional processing such as e-mail hold or removal

MBA can function as a stand-alone software application and is also fully integrated with kNEWS Professional and kNEWS ListBuilder. Starting at $595 USD, MBA is an affordable, adaptable tool that can be installed, configured, and in use in less than one hour. Source code is available as an option.

Evaluating MBA

A full-product evaluation version of MBA is available at To schedule an online, 10-minute product demonstration of MBA, call (719) 597-3366.

System Requirements

MBA will run on all IBM Lotus Notes and Domino R5 or 6 supported platforms.

About Gallatin

Founded in 1994, privately held Gallatin Technologies, Inc. helps organizations use technology to communicate and collaborate more effectively and efficiently with their employees, customers, and partners. Gallatin, an IBM Business Partner, specializes in IBM Lotus Notes, Domino and Workplace Web Content Management software. More information is available by calling (858) 676-1234 or by visiting