Shift Technologies Updates ThinMind -- Web-based Issue-Tracking Application
Charlotte, N.C. -- October 11, 2005 -- Shift Technologies announced today the latest version of the Issue Tracking application in its ThinMind suite of Web-based workforce management solutions.
ThinMind Issue Tracking is an integrated Web-based administrative tracking solution that provides the ability to collect, track, and organize issues at any level of the organization. The system is comprehensive and capable of tracking help-desk tickets, problem reports, change control items, software bugs, and more. The new version of the ThinMind Issue Tracking module is now available at http://www.ThinMind.com. Pricing is $10 per user per month, with volume discounts available. Shift Technologies offers a 30-day free trial.
Among the many new features and enhancements:
Latest Updated Notifications: Provides the ability to send out notifications when an issue has not been addressed during a specified period of time. Notices ensure that items are not forgotten in the queue.
Client Preference Tracking: Allows default values for items such as assigned employee, assigned group, and custom fields to be specified per client. When future tickets are then opened, if client defaults are found, the screen is automatically populated with the related data which minimizes entry and errors.
Quick Status Update Buttons: Supports the ability to send an e-mail update to either the assigned resource or the client contact with one click. E-mail generated contains a full report of all issue related information to date. Feature quickly communicates current status without extra work effort.
Issue Status Collection Integrated into Timesheet Application: Automates collection of issue updates from employees, by allowing information to be entered into the same location as time entries. Feature requires the use of ThinMind Timesheet Reporting and Issue Tracking applications.
More Custom Issue Fields: Provides additional custom text and date fields for organizations to track a wide array of issues including test dates, delivery target dates, replacement part numbers, client moods, and more. Fields can be named, enabled, or required to meet business needs.
Usability Enhancements: Includes wider screen sizes allowing more information to be viewed and edited at once, faster pop-up calendars, problem/resolution zoom capabilities, and improved screen layouts.
Express Setup Wizard: Minimizes initial setup time by providing step-by-step instructions to quickly and easily configure the system. Wizard allows mass data entry to occur, by offering the ability to add 10 rows at a time in each setup step, making setup time a matter of hours.
Security Limitations by IP: Supports ability to limit access to the issue tracking application based on the user’s IP address. Added security provides extra control over when, where and who can access the information.
About Shift Technologies
Shift Technologies provides 100% Web-based workforce management solutions. The company’s flagship product suite ThinMind includes Timesheet Reporting, Expense Reporting, Issue Tracking, and Project Management. The ThinMind suite of solutions is available on an application service provider (ASP) basis. For more information, contact Shift Technologies at 888.404.7386 or visit http://www.shiftinc.com.
ThinMind is a registered trademark of Shift Technologies, Inc.