RealOps Updates Automation Management Platform

AMP 2.5 supports enterprise customers with enhanced workflows, simplified management, and fast time to value

HERNDON, VA, December 06, 2006 -- RealOps, announced the immediate availability of the RealOps AMP™ (Automation Management Platform) version 2.5. RealOps AMP 2.5 allows users to easily extend their AMP installations enterprise-wide, enabling improved operational efficiencies at dramatically lower costs, increased flexibility in managing the escalating rate of change in IT operations, and support for strategic initiatives such as the convergence of business and IT goals.

The RealOps AMP platform eliminates human error and reduces operating costs by automating routine, repetitive tasks associated with IT operations management. RealOps AMP helps identify, triage, analyze, prioritize, and resolve IT service issues, minimizing time-consuming and costly manual operational processes. In doing so, RealOps AMP frees critical IT resources to focus on areas of greater strategic value to the organization.

Enhancements in RealOps AMP 2.5 include:

  • Scalability and throughput improvements supporting millions of transactions per day at a sustained load and hundreds per second at peak load

  • New disaster recovery capabilities; in the event of a catastrophic failure, AMP and managed resources can be restored in minutes, minimizing the impact to business operations

  • Centralized, single-step deployment of new and updated processes across the grid simplifies deployment and ongoing management

  • New Lightweight Activity Peer (LAP) enables secure, bi-directional communications to AMP Adapters installed on third-party systems

“AMP version 2.5 features an enhanced product architecture that allows for a cheaper, simpler, and faster method of addressing problem management, change management, and service management issues in IT environments,” said John Scott, RealOps’ vice president of marketing and product development. “Through the use of the AMP 2.5 platform, RealOps’ customers can now vastly expand the previously set boundaries of IT process automation, bringing increased attention to strategic problems that are critical to their business.

About RealOps, Inc.

RealOps, Inc., a leader in IT service management, delivers proven run book and IT process automation software that streamlines and accelerates execution of critical operational service functions. RealOps bridges people, process, and technology within IT service management, enabling customers to minimize service downtime, prioritize operations response in accordance with varied service level, and reduce overall operating costs. For more information, visit

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