In-Depth
Podcast: The Impact of Mobile Devices on Enterprise IT
Mobile devices have moved beyond the domain of executives, but the rapid increase in use has been a drain on IT resources. Here’s how IT can fight back.
Mobile devices have moved beyond the domain of executives, but the rapid increase in use has been a drain on IT resources. What are the biggest problems IT faces, what problems trigger support calls from users, and what can IT do to proactively reduce the demands on their time from mobile users?
For answers, we turned to Ahmed Datoo, vice president of marketing at Zenprise. Ahmed discusses how IT can scale its support to accommodate the growing user base while actually reducing the number of hours spent on support tasks.
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