OpTier Helps Enterprises Monitor End-User Experience

New OpTier Experience Manager combines data center, end-user transaction visibility

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OpTier's new Experience Manager product measures the volume, performance, service levels, and availability of all business transactions, alerts IT in real time about developing issues, and provides ongoing reporting and analysis of the user experience. With a real-time view of the IT environment, organizations can ensure that the level of service delivered to the business is meeting expectations.

OpTier Experience Manager’s 24x7, agent-less monitoring helps IT to prevent service outages by improving application visibility and simplifying problem isolation. By collecting information from multiple data sources including the network, log files, and page tags, OpTier Experience Manager provides visibility into application availability, response times, and end-user behavior. In addition to this real-time monitoring, OpTier Experience Manager also offers historical analysis and highlights trends of transaction usage by users, geographies, and groups, enabling IT to continuously monitor and proactively improve the user experience.

Unlike traditional end-user monitoring solutions that can only detect a problem somewhere within the IT infrastructure, OpTier Experience Manager provides deep visibility into transactions as they travel from the end user through the data center and other back-end tiers. OpTier Experience Manager and CoreFirst enable companies to proactively and quickly identify and address problematic transactions from the data center to the end user within seconds to resolve problems immediately -- before users experience degradation in service.

By seamlessly integrating CoreFirst software with OpTier Experience Manager to create the OpTier BTM Suite, OpTier delivers an end-to-end solution for both end-user monitoring and transaction management in a single solution that manages the entire transaction from the end user through every tier of the data center.

According to Russell Rothstein, vice president of product marketing at OpTier. “OpTier Experience Manager has a unified architecture to enable easy deployment that requires minimal training and support so our customers can realize its benefits quickly.”

The product is available now. Companies may purchase OpTier Experience Manager as a stand-alone product or as a part of the OpTier BTM Suite. Pricing for OpTier Experience Manager begins at $40,000.

More information is available at www.optier.com.

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