Sam Albert delves into IBM's Personal Computer Systems Group to reveal that the PSG is alive and well and that "The Customer's Voice Does Matter."
Enterprise Information Management architecture is a flexible, scalable and extensible solution that provides the right information, to the right users, at the right time, in the right format for their use. The GartnerGroup predicts that, by 2002, 50 percent of the information contained in an organization's externally directed mission-critical documents will be available to the recipient in electronic form. This observation demonstrates the shift toward understanding why EIM comprises the best of all forms of information delivery, and allows organizations to move to the immediate and more cost-effective means of electronic delivery of information when their plans dictate.
Global publisher John Wiley & Sons extends its core applications with the help of LANSA and IBM in an effort to meet customer needs and provide timely information. With thousands of book titles, journals and subscriptions, Wiley customers include college and public book stores, libraries, corporations and end-consumers. Wiley can now service all of these organizations by providing online customer service with realtime information.